Disclaimer and Privacy Policy

Important Notice

 By accessing this website and any of its pages you are agreeing to the terms set out below and by continuing to use this website following the posting of any changes to these terms will signify your consent to the changes made.


Any information, products or services supplied in this website may be withdrawn or amended at any time without advance notice at the discretion of Sinomax Health & Household Products Limited (SINOMAX). The eligibility of clients for particular information, products or services is subject to the final and absolute discretion of SINOMAX.

It is your sole responsibility to prevent, safeguard and ensure that no computer virus enters your system and this website.

 Internet communications

Messages sent over the Internet cannot be guaranteed to be completely secure. SINOMAX will not be responsible for any damages incurred by users as a result of any delay, loss, diversion, alteration or corruption of any message either sent to or received from SINOMAX at the users\' request, over the Internet. SINOMAX is not responsible in any manner for direct, indirect, special or consequential damages arising out of the use of this website.


Communication over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet or otherwise.

Linked Websites

 Use of hyperlinks to other internet sites or resources are at users\' own risk. The contents, accuracy, opinion expressed, and other links provided at these sites are not investigated, verified, monitored, or endorsed by SINOMAX. SINOMAX expressly disclaim any responsibility for the accuracy, contents, availability or omission of information found on sites that link to or from this site. Users are solely responsible for making all enquiries and investigation before proceeding with any online or offline access or transaction with any of these third parties. SINOMAX emphasize that all activities conducted by users via or at this website are at their own risk. SINOMAX does not warrant the security of any information users may forward or be requested to provide to any third parties.

Users are deemed to have irrevocably waived any claims against SINOMAX for any loss or damage suffered as a result of any access to or interaction with any other websites via this site.

SINOMAX may include hyperlinks to other SINOMAX websites for your convenience. The products and services offered on these websites may be limited to persons located or residing in only that particular jurisdiction. In addition, the content on these linked websites may not be intended for persons located or residing in jurisdictions that restrict the distribution of such content. The terms and conditions governing the use of the website of each SINOMAX entity may differ and you should consult and carefully read the applicable terms and conditions before using the website.


 We have exercised due care in the preparation of the information and information contained on this website and will provide the information and information to the cabinet in the form in which it is provided without any express or implied warranty or representation, In particular, no warranty or representation is given that such information and information is non-infringement of rights, confidentiality, accuracy, applicability to individual purposes, or that such information and materials do not contain electroencephalopathy virus.

Copyright, Trademark

SINOMAX and other parties own the trade marks, logos and service marks displayed on this site and users are prohibited from using them without written permission of SINOMAX or such other parties.

 All contents on this website including but not limited to the text, graphics, links and sounds are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, reused, reposted, reverse engineered, decompiled, used for creating derivative works or used in any other way for commercial or public purposes without SINOMAX\'s prior written consent.

Internet Privacy Policy Statement


  1. We only collect your personal information that we believe to be relevant and required to understand your needs and to conduct our business.


  1. We use your personal information to provide you with better services and products.


  1. We may be required, from time to time, to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.


Your visit to this site will record only the pages visited. Such information will be used to prepare aggregate information about the number of visitors to the site and general statistics on usage patterns of the site. Some of this information will be gathered through the use of "cookies". For details of cookies, please refer to the below.

Use of Cookies and Tracking Tags

Your visit to this site may be recorded for analysis on the number of visitors to the website and general usage patterns. Some of this information together with your personalised settings information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person\'s web browser in his/her computer that can be retrieved by this site. Cookies can make the site more useful by storing information about your preferences on particular webpages and about your personalised settings, thus enabling website owners to provide more useful features for their users.

Most browsers are initially set to accept cookies. If you would prefer, you can change the setting on your browser itself by setting your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to take full advantage of our website.

SINOMAX may also work with third parties which uses applications (such as XMO and Google Analytics) to research certain usage and activities on parts of our web site on our behalf. XMO and Google Analytics use technologies such as tracking tags and "cookies", etc. to conduct such research. The information collected through technologies such as tracking tags and cookies, etc. are used to find out more about our users, including number of the visitors, behavior and usage patterns, for more accurate reporting and to improve the effectiveness of our marketing.When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide information about the details of what you have ordered and price charged.


We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

-no sufficient stock to deliver the merchandise you have ordered;

-no delivery can be arranged for your area; or

-one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

Price and Payment

We only accept Alipay and credit card payments. When you place an order, you authorise us to pay the amount of the merchandise at the time of acceptance by us by the credit card specified by you. Ownership of the merchandise will not transfer to you until payment is received. All product prices are in Hong Kong dollars (HKD$).

We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.


Return or exchange

No return or exchange of merchandise will be accepted after order placed. Please read the Delivery and Terms & Conditions carefully before you place an order.

Terms and Conditions for Promotion Code

Promotion code or coupon offered by us shall only be applicable for one-off purchases at this site subject to special terms and conditions.

Promotion code or coupon is neither refundable nor redeemable for cash. Any unused amount will be forfeited.

SINOMAX reserves the right to terminate or vary the above offers. In the event of any dispute, SINOMAX’s decision shall be final and conclusive. 

When you create an account on the Site or make a purchase from the Site, we collect information so that we can identify you and respond to your requests. If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number, and email address so that we can process and fulfill your order, notify you of your order status and inform you of special offers and promotions.

We use the information that we collect about you to:

-Process your orders

-Administer this website.

-Monitor customer traffic patterns and Site usage to help us develop and improve the design and layout of the Site.

- Promotion Notification

For requests to access or correct Data, please contact our Customer Hotline

For enquiries regarding practices and kinds of Data held, please contact our Customer Hotline at (852) 2796-0918 or by email: cs@sinomax.com